Memories.ai Privacy Policy

Memories.ai Platforms, Inc. (“Memories.ai,” “we,” “our,” and/or “us”) values the privacy of individuals who use our websites and related services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose information from users of our Services (“Users”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service . We are the data controller of the Personal Data (defined below) we collect to provide the Services to you.

Personal Data We Collect

In this Privacy Policy, “Personal Data” means any information relating to an identified or identifiable natural person. We may collect a variety of Personal Data from or about you or your devices from various sources, as described below.

A. Information You Provide to Us.

Registration and Account Information. When you sign up for an account, we may ask you for your name and email address. If you sign up using a third-party service (e.g., through Google or Apple), we may also receive information from those services such as your name, email address, gender, date of birth, and profile photo.

Communications. If you contact us directly, we may receive additional information about you, such as your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. When we send you emails, we may use embedded pixels or other technologies to track information about your receipt and interaction with our emails, such as whether and when you open them, whether you access any links included in our emails, how long you read our emails, whether you forward our emails and to whom, your Location Information (described below), and your Device Information (described below), to learn how to deliver a better customer experience and improve our Services.

Contact Forms. If you complete one of our contact forms, we may collect information such as your company name and email address.

Payment Information. If you make a payment to use our Services, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.

B. Information We Collect When You Use Our Services.

Location Information. When you use our Services, we receive your location information. For example, we infer your location information by using your IP address. In addition, some of our Services allow you to choose to provide more precise location information from your device, such as location information from your device's GPS.

Device Information. We receive information about the device and software you use to access our Services, including IP address, device type, device identifiers, web browser type and version, and operating system version.

User Content. We may offer services that allow you to upload and share videos and other user-generated content with other users.

Usage Information. We automatically receive information about your interactions with our Services, like the pages or other content you view, referrer information (the website you visited before coming to our Services), the dates and times of your visits, the searches you conduct, and any content you post.

Prompts and Outputs. Our Services allow you to submit text, video, and other materials to the Services (“Prompts”), which generate responses based on your Prompts (“Outputs”). We will collect any information you choose to provide in your Prompts and this information may be reproduced in the Outputs.

Information from Cookies and Other Tracking Technologies. We and our third-party partners collect information about your activities on our Services using cookies, pixel tags, SDKs, or other tracking technologies. Our third-party partners, such as analytics, advertising, and security partners, may also use these technologies to collect information about your online activities over time and across different services.

C. Information We Receive from Other Sources.

We also collect information from other sources, like information that is publicly available on the internet, to enable the training of our models and systems. When you sign in to Memories.ai with a social media account such as TikTok, we will also collect information from your social media account.

Types of Cookies We Use

Cookies are small text files stored by your device when you use our Services. They help us improve your user experience and enable specific functionality on our website. Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (i.e. third-parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service. The cookies placed through your use of our Services are either set by us or by a third party at our request.

We use the following cookies:

Necessary Cookies. These cookies are strictly necessary for our Services to work properly and provide basic functionality like page navigation, login, language preferences, and proper product activation. They are also used to protect our Services against unauthorized access, combat fraud and other activity that violates our policies or otherwise degrades our ability to provide our Services. You can set your browser to block these cookies (see the section “Your Choice Regarding Cookies” below), but this may impact some of our Service’s functionalities.
Analytical Cookies. We use analytical cookies to analyze the performance of our website and understand how users interact with our Services. These cookies help us improve the quality of our Services and provide better product recommendations. We may also use cookies to conduct research on user preferences and measure conversion rates. The data collected via these cookies helps us make informed decisions to improve our Services.

Your Choices Regarding Cookies

Where cookies are not strictly necessary for the website to function, we will ask you to consent to our use of cookies when you first visit our website.

You have the choice to accept or reject cookies that are not essential for the operation of our Services. However, please note that rejecting cookies may limit some functionality and features of our website.

You can also adjust your browser settings to refuse cookies or delete cookies already stored on your device. Please refer to the help guide of your browser for specific instructions. Keep in mind that you must make adjustments for each browser and device you use. To get information on how to update such settings, you may visit one of the following pages, or another page, depending on your browser:

How We Use the Information We Collect

We process the Personal Data listed above for the following purposes:

To provide, maintain, improve, and enhance our Services;
To train, develop, and improve the artificial intelligence, machine learning, and models that we use to support our Services;
To personalize your experience on our Services such as by providing tailored content and recommendations;
To understand and analyze how you use our Services and develop new products, services, features, and functionality;
To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
To facilitate the connection of third-party services or applications, such as social networks;
For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
To generate anonymized or aggregate data containing only de-identified, non-personal information that we may use for any lawful purposes such as to publish reports;
To facilitate transactions and payments;
To find and prevent fraud and abuse, and respond to trust and safety issues that may arise;
For compliance purposes, including enforcing our TOS or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
For other purposes for which we provide specific notice at the time the information is collected.

Our Lawful Basis to Process Personal Data

If you are located in the European Economic Area, Switzerland or the United Kingdom (“Europe”), we only process your Personal Data where we have a lawful basis to do so. The lawful bases we rely on include:

Contract. If you decide to use our Services, we will process your Personal Data to perform our contract with you.
Legitimate interests. This means we have a legitimate interest that does not outweigh your privacy rights. When we collect and process information based on our legitimate interests, we consider how we can accomplish what we need to in a way that is the least intrusive to your privacy. For example, it is in our legitimate interest to provide and improve services requested by you; to enable us to fight against fraud; and to respond to your inquiries about our Services.
Legal obligations. We may need to use your Personal Data to comply with our legal obligations or to protect the rights of other users, for example to comply with regulatory reporting, tax and accounting obligations.
Consent. We may also collect other data using non-essential cookies as set out below via Google Analytics. Where we do so, we will always rely on your consent.

Disclosure of Personal Data

We may disclose Personal Data to the following categories of recipients or in the following circumstances:

Affiliates. We may disclose any information we receive to our current or future affiliates for any of the purposes described in this Privacy Policy.

Vendors and Service Providers. We may disclose any information we receive to vendors and service providers retained in connection with the provision of our Services, including payment service providers.

User Content. Certain features allow you to interact or share information with other users or third parties. For example, you can share folders with other users or send information to third-party applications. Information you share with third parties is governed by their own terms and privacy policies, and you should make sure you understand those terms and policies before sharing information with them.

Third-Party App Integrations. If you connect a third-party application to our Services, we may disclose information such as your name and email address to that third party.

Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/ .

Advertising Partners. We work with third-party advertising partners to collect and process your information in order to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative ( https://optout.networkadvertising.org ) or the Digital Advertising Alliance ( https://optout.aboutads.info ) and serve ads through cookie-based technologies. Please visit their opt-out pages to learn about how you may opt out of receiving certain web-based personalized ads from member companies. These opt-outs will apply only to our third-party advertising partners that are members of these organizations.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.

Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.

Consent. We may also disclose your information with your permission.

Data Retention

We take measures to delete your Personal Data or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we need to retain certain information as required by law, including to comply with tax requirements, or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our terms and conditions. When determining the specific retention period, we take into account various criteria, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and the relevant statute of limitations.

Your Choices

Sharing Preferences.

We provide you with settings to allow you to set your sharing preferences for content you post to the Services.
Certain information may always be publicly available to others, and other information is made publicly available to others by default.
To change whether certain information is publicly viewable, you can adjust the settings in your account.

Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.

European Rights in Relation to Your Personal Data. Depending on where you reside, you may also have the following legal rights:

Access and Portability. You may ask us to provide you with a copy of the Personal Data we maintain about you, including a machine-readable copy of the Personal Data that you have provided to us, and request information about its processing.
Rectification and Deletion. You may ask us to update and correct inaccuracies in your Personal Data, or to have the information anonymized or deleted, as appropriate.
Restriction and Objection. You may ask us to restrict the processing of your Personal Data, or object to such processing.
Consent withdrawal. You may withdraw any consent you previously provided to us regarding the processing of your Personal Data, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdrew your consent.
Complaint. You may lodge a complaint with a supervisory authority, including in your country of residence, or where an incident took place. We would, however, appreciate the chance to deal with your concerns before you approach a supervisory authority, so please contact us in the first instance.

You may exercise these rights by contacting us using the contact details at the end of this Privacy Policy. Please note that there are exceptions and limitations to each of these rights.

Third Parties

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Security

We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, because no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.

Children's Privacy

We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and no part of our Service(s) is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at [email protected] .

Cross-Border Data Transfers

Our servers and data centers are located in the United States. If you choose to use the Services from outside the U.S., then you should know that you are transferring your Personal Data outside of your region and into the U.S. for storage and processing.

If you are located in Europe, we will comply with applicable data protection laws where we transfer data outside Europe where the level of protection of Personal Data may be different. In particular, we will rely on (i) an adequacy decision or determination, (ii) contractual protections for the transfer of your Personal Data, or (iii) another valid data transfer mechanism.

You may contact us as specified below to obtain a copy of the safeguards we use to transfer Personal Data outside of the EEA, UK and Switzerland.

Update Your Information

You can update your account information through your profile settings.

Changes to this Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or disclose personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.

Contact Information

Memories.ai is responsible for processing your information. If you have any questions, comments, or concerns about our processing activities, please email us at [email protected] .